Frequently Asked Questions

​Your questions answered…

 

​How do I change my current email password?

​Security in the 21st century is the most important aspect of using your computer.  To change your email password on a regular basis, allows you to be one step ahead of any hackers. Securing your email address against any unauthorized access.

​Follow the link to get instructions on how to change your Outlook email password.

 

​What to do when I do not have internet access?

​1. Ensure that modem/router is switched on and plug as well on the unit itself2. Ensure that cables are correctly connected into all necessary ports3. Ensure that all lights on modem are on and constant

​If the problem persists, call us and we will send a technician to assist
Office: 087-700-2550 or 1

 

​How do I change my screen saver & background on windows?

​1. Go to your Desktop

2. Right click on your computer mouse

>  a drop down menu will appear

​3. Choose “ Personali​se” ​from the drop down menu (Windows 10)

4. S​elect “Background”

5. At the “Background” drop down menu, you can select either picture, solid colour or slideshow6. Select an image for picture, or a folder with multiple images for Desktop/ Screen Saver​-> Settings for changing the picture, when selecting a slideshow, can also be made

7. Close the window (cross in the right top corner)

​Enjoy your personalised computer!

 

​What is the difference between Microsoft Office & Microsoft Windows

​Microsoft Windows:

Windows is your operating system. It is the basis of the GUI (Graphical user interface) that allows you to use the hardware of the computer, as well as let you run certain programs, games etc. on your computer.

​-> There are different operating systems available. For more info on these systems, please follow the link below:

Microsoft Office:Office allows you to type text documents, make slide shows, spreadsheets and more with programs like Microsoft Word/Excel/ PowerPoint/ Outlook/OneNote.There are different Office packages so that you are enabled to do only by what suites your needs.

 

​How to check spelling and grammar on Outlook & Office?

Microsoft Office allows you to ​set-up the spelling and grammar, which assist you to ensure your sentences and wording is correct.

​Please follow the link below to see how you are able to set-up this function in Microsoft Office.

 

​How to​ create and set-up an email signature in Outlook?

Microsoft ​Outlook allows you to​ create and ​set-up​ an email signature that can be used every time you send emails.

​Please follow the link below to see how you are able to set-up this function in Microsoft ​Outlook

 

​How to save or convert documents to PDF?

Microsoft ​Office allows you to​​ save or convert your documents to PDF documents. This is handy when you do not want other parties to make any changes to your document.

​Please follow the link below to see how you are able to set-up this function in Microsoft ​​Office.

 

​What to look out for when purchasing a new desktop or laptop?

​There are loads of retail stores that offer desktops and laptops at great discounted prices. But is it really a great purchase or will it cost you more in the long run?

That’s why you need to know your stuff, when making purchases!

When buying new equipment (Desktop or laptop), look out for the following:

1. CPU/ Processor

2. Memory

3. Hard Drive Space

4. Operating System

​​Please ​feel free to contact us directly to ensure your needs are met through purchasing the correct equipment.

 

​What is a CPU/Processor?

A central processing unit (CPU) is the device in your computer that carries out all the instructions given by a program by performing all the operations required by the instructions. To simplify it a bit more, the CPU is basically the brain of a computer. It does all the calculations and procedures required for your computer to function, and for you to be able to complete your day-to-day tasks.

For more on this amazing invention, please follow the link below

 

​What is ​memory (RAM)?

Random access memory (RAM) according to Wikipedia is:

… a form of computer data storage that stores data and machine code currently being used.”

​To put it simply, RAM is a computer’s short term memory. All the information in software, games, or documents you are currently typing, is stored in the RAM. When you copy something, that information is stored in the RAM. When you restart your computer, or switch it off, that information is lost.

For more on this amazing invention, please follow the link below:​

 

​What is ​​a Hard Drive (HDD or SSD)?

​A hard disk drive (HDD) is a storage device. It uses magnetic storage to retrieve digital information. Put simply it is a computer’s long term memory. Everything on your computer, includes its programs, games, files, music, etc. is saved on your hard drive.

A few years ago the Solid State Drive (SSD) was developed. The SSD is a type of HDD that have no moving parts.

For more on this amazing invention, please follow the link below:​

 

​What is ​​​an Operating System?

Wikipedia defines an Operating System as:

“An operating system (OS) is system software that manages computer hardware and software resources and provides common services for computer programs.”

In laymen’s terms, this means it is the basic software, the backbone of your computer. The system on which you install all your programs and games.

For more on this amazing invention, please follow the link below:​

©​ Oculon Technology Solutions